Refund Policy

Last updated: June 30, 2026

Thank you for supporting Yvanela Publishing — a small family business.

All Sales Are Final

Because our products are digital downloads (PDFs and digital tools) that are delivered instantly and cannot be returned, all sales are final and non-refundable. Once a digital item has been purchased, we are unable to verify that all downloaded copies have been deleted, so we cannot offer refunds — even if you change your mind or the product did not meet your expectations.

Please review the product description carefully before purchasing. If you have any questions about a product before you buy, we're happy to help — just reach out via our Contact page or email us at [SUPPORT EMAIL].

Problems With Your Download

We want you to be able to enjoy what you bought. If your file won't open, is missing, or you're having trouble downloading it:

• You can re-download your purchase using the link in your email receipt (each item can be downloaded multiple times).
• If you've lost your receipt or the link isn't working, contact us at [SUPPORT EMAIL] and we'll resend your download link.
• If a file is genuinely damaged or incorrect, let us know and we'll fix it and get you a working copy.

Chargebacks

If you experience any issue with your order, please contact us first — we're a real family business and we will do our best to make it right. Filing a chargeback without contacting us will be disputed, as our refund policy is presented before purchase.

Questions? Email us at support@yvanela.com. We read every message.